About Your Services

Purple Chrysanthemums
 

Customer FAQ's

 

When are services scheduled?

We provide services between mid-March and mid-November each year, covering peak tick and mosquito seasons.

Your services will be completed between the hours of 8:00 a.m. and 7:00 p.m., Monday through Friday, and on occasion, Saturdays, dependent on weather.

2021 Treatment Schedule:
 
March & April- once a month (Spring; 2 visits)
May, June, July, August, September- every 2-3 weeks (Summer; 8 visits)
October & November- once a month  (Fall; 2 visits)


There are too many variables in what we do to schedule appointments and do not want to disappoint our customers.  We do have plan, however it shifts frequently with the weather!

Please let us know if there is anything that may impact our servicing your property, such as construction, landscaping, planned functions, etc. and we’ll do our best to schedule around them.

 

How do we know when your coming?

Due to COVID-19 we are providing "contactless" service and will provide the below service notifications:

- Email notification (1-2) days prior to service

- Text notification afternoon/evening prior to service

- Text on the way to your home

- Text when we arrive at your home/start service

- Text when service is complete

- If we see any issues while treating, we will text you to let you know what we saw

- If you pay for services as they are provided, we will email you an invoice you can pay online or mail with a check.

Previously we knocked on your door upon arrival.  If you need to see us face to face please let us know.   We'll come to the door wearing a mask, and hope that you will be too.

 

Do I need to be home when you service? 

You don't need to be home. You will be assigned the same protection specialist for the entire season. They will get to know you and your property.

 

Is there anything I need to do to prepare for service?

Please ensure all people and pets are inside at the time of service.

Close any open windows. The essential oils are fragrant.

Please ensure any locked gates are unlocked.  If you have a pool or pets within a locked gate during service hours, please let us know.

Services take 25-45 minutes on average to complete.  Early spring services may take longer dependent on how much leaf material you have.

 

When can we use the yard after a treatment?

You can resume using your yard after the products dry- which is generally about one hour.

 

What weather conditions affect treatment?

Mother Nature makes scheduling a challenge for us. 

Our weather changes frequently throughout the day and we may need to postpone and reschedule service. We want to ensure the efficacy of the product, safety of your plant material, property, and our technicians.

On the day of a scheduled service we may postpone (and notify you as soon as possible) if we experience the below conditions:

~ Heavy Rain (same day)

~ High Wind

~ Temperature Below 45 degrees

~ Temperature Above 90 degrees

In the spring (before plant leaves mature) we treat ground level to kill adult insects, eggs and larvae. This is an instant kill and isn't affected by rain.

When plants are mature and no longer flowering, we begin treating the leaves, which sets up a protective barrier. Torrential rains within 24 hours will affect this barrier- please contact us if you believe your recent treatment was compromised.

 

Can I stop utilizing other protection products once our service begins?

We encourage you to continue to protect your family and treat your pets with supplemental resources as recommended by your family doctor or veterinarian. We cannot control or contain mother nature and are not responsible for any insect disease infections.

 

What is a protection report?

Prior to COVID we left a written report that included any insect habitat or issues we found while treating, what products we treated with, and what time treatment was completed.

To minimize contact we are now emailing this report at your first visit of the season. If anything changes through the season your technician will text you this information after your service is completed.

You can find tips on what you can do as a homeowner to make your property less attractive to insects at the link below. 

Making small changes to your property, if possible, can greatly reduce populations.

 

What if I still see insects?

We wish that we could promise you an insect free yard and home.  Mother Nature will not allow us to.  

The products we use will reduce and deter the insect populations on your property. Each treatment strengthens your barrier.

Part of what we do at TrueBlue is partner with our customers to inform them of ways they can reduce their exposure to insects by clearing insect habitat such as leaf litter and yard debris around the property, especially near where you and your family spend time in your yard. 

Our promise to you, our family:

​We will protect your property and home, as if it were our own.

Your complete satisfaction is our #1 goal. If you are not satisfied, contact us for a re-treatment at no additional charge. 

 

I know someone who is possibly interested in service. Do you have a referral program?

Yes! When your referral signs up and pays for 3 treatments or more you receive a free treatment on your account. Referrals are unlimited.

 
 

TrueBlue Services

508-719-9244

Shrewsbury, MA, USA

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