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~About Service ~

Customer FAQ

Purple Chrysanthemums

When are services scheduled?

Mid to late March and mid to late November each year, covering peak tick and mosquito seasons.

Services are completed between the hours of 8:00 a.m. and 7:00 p.m., Monday through Friday, and on occasion, Saturdays, dependent on weather, every three weeks.

Do you schedule appointments?

There are too many variables in what we do to schedule appointments and do not want to disappoint our customers.  We do plan ahead, however that plan shifts frequently with the weather!

Please let us know if there is anything that may impact our servicing your property, such as construction, landscaping, planned functions, etc. and we’ll do our best to schedule around them.

How do we know when your coming?

We provide a "contactless" service and will send the below service notifications:

- Email/Text reminder the day before service

- Text on the way to your property

- If we see any issues while treating, we will text or call you

- Email when service is complete

- If you pay for services as they are provided, we will email you an invoice.

Do I need to be home for service?

You don't need to be home- we'll do our thing.  Let us know if you have any questions or concerns when we text ahead, and we'll be sure to address them.

How do I prepare for service?

Please ensure all people and pets are inside at the time of service. 

Close any open windows. The essential oils are fragrant.

Please ensure any locked gates are unlocked.  If you have a pool or pets within a locked gate during service hours, please let us know.

Services take 10-30 minutes dependent on the size of your property, to complete. 

When can we use the yard again?

You can use your yard after the treatment dries, which is generally within an hour.

How do we pay you?

We'll send an invoice after service that you can pay online with a credit card, debit card, or by check through US Mail.

OTHER Payment Options: (call or email to set one of these up)

~ Auto pay:  with an on file credit card

~ Budget Billing-  take the total of your package and divide into 12 equal monthly payments, processed on the same date each month, interest free

What weather conditions affect treatment?

Mother Nature makes scheduling a challenge for us, due to our frequently changing weather conditions.

We will not complete service in conditions that we believe will affect your treatment in any way.

We need to ensure the efficacy of our products, and the safety of your plant material, property, and our technicians.

On the day of a scheduled service we may postpone (and notify you as soon as possible) if we experience the below conditions:

~ Heavy Rain (same day)

~ High Wind

~ Temperature Below 45 degrees

~ Temperature Above 90 degrees

In the spring (before plant leaves mature) we treat ground level to kill adult insects, eggs and larvae. This is an instant kill and isn't affected by rain.

When plants are mature and no longer flowering, we begin treating the leaves, which sets up a protective barrier. Torrential rains within 24 hours will affect this barrier- please contact us if you believe your recent treatment was compromised.

Should I stop using personal protection products?

We encourage you to continue to protect your family and treat your pets with supplemental resources as recommended by your family doctor or veterinarian. We cannot control or contain mother nature and are not responsible for any insect disease infections.

Will I still see insects?

We wish that we could promise an insect free yard and home.  Mother Nature will not allow us to.  

The products we use will reduce and deter the insect populations on your property. Each treatment strengthens your barrier.

Yard Protection in the spring consists of treating ground level as there are no leaves on the trees to support a strong barrier.  This kills ticks and any eggs or insect larvae.

It takes a few treatments to set up this initial barrier with the establishment of leaves on the trees.

With home treatments if there are insects inside already, they will not cross the protective barrier on your foundation. We will leave an ant cup behind at service, for use inside after service.

Part of what we do at TrueBlue is partner with our customers to inform them of ways they can reduce their exposure to insects by clearing insect habitat such as leaf litter and yard debris around the property, especially near where you and your family spend time in your yard. 

Our promise to you, our family:

​We will protect your property and home, as if it were our own.

Your complete satisfaction is our #1 goal. If you are not satisfied, contact us for a re-treatment at no additional charge. 

Do you have a referral program?

Yes! When your referral signs up you receive a free treatment on your account. Referrals are unlimited.

What about next year's service?

Unlike many other companies, we do not automatically service your property next season.  We will contact you between Fall and Spring with renewal specials and offers.  Let us know when you would like to start and we'll get you on the schedule!

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